Cannot see account details

[RichardT23]

We've recently signed up to Sky Broadband but when we log in to our account there is no mention of our broadband account. It only shows our old sky tv bills, which we cancelled a year ago. 

[caesarome]

@RichardT23 

As you left Sky and then returned after being away for a year then your account will have been closed as you have discovered so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id