Cannot View My Bills and Payments

[BridgetB6]

Hi @Mark39, I get a 'restricted' message

[Customerestrict]

Hello, yes it's restricted by a message saying in red "this page is restricted"

And following by

"you're unable to view this page because you don't have any sky product.."

[caesarome]

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@BridgetB6 wrote:

Hi @Mark39, I get a 'restricted' message

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@BridgetB6 

Are you the same person as @BridgetBryant who started this thread back in January, if so did Sky Ireland not look into this for you.

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@Customerestrict  wrote:
Hello, yes it's restricted by a message saying in red "this page is restricted"

And following by

"you're unable to view this page because you don't have any sky product.."

---

@Customerestrict 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Customerestrict.

[Lisa-P1987]

Thanks for escalating this @Customerestrict . We’ve sent an invite to chat.

[Abdul10]

Hi I have the same issue, I have a blank screen when trying to view my bills. @Lisa-P1987 @Addie15 @

[caesarome]

@Abdul10 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent an invite to chat.

[SarahWilkinson]

I'm  having the same problem accessing  my bills. Trying to see why I have been charged for sky stream and sky Q when stream was cancelled within the cool off period due to being no good with my Internet speeds.

[caesarome]

@SarahWilkinson 

What issue are you having viewing your Sky bill ?

[Gennyjoy]

I have the same problem - cannot view my current or future bills just a flashing screen that keeps reloading-please can you help?

[caesarome]

@Gennyjoy 

Are you using the MySky app or a web browser, if a browser have you try an alternative one ?

[Gennyjoy]

both - and I have tried all browsers. This is becoming highly frustrating and taking up alot of time - please can it be sorted asap?

[caesarome]

@Gennyjoy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.