Discussion topic: Canclled account
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Message posted on 07 Feb 2025 07:32 AM
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Canclled account
Hi, I was in hospital and when I got home my wifi was off and I realised my dd has not gone through. Paid £40+ for tv back on and £62 for wifi back on! This morning I've woken upto my wifi fully cancelled and a email in spam telling me in Jan if I didn't pay in 5 days it was being cancelled. I paid on the 1st of April without seeing this notification. However whoever activated my services on the online chat could have made me aware!!
- How do I get wifi back I've paid for?????
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Message posted on 07 Feb 2025 07:33 AM
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Re: Canclled account
1st of Feb sorry.
Message posted on 07 Feb 2025 08:22 AM
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Re: Canclled account
How late were your payments? It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 07 Feb 2025 08:28 AM
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Re: Canclled account
Bill wouldn't have been anymore than 30 days past due. My TV stream is still active 😑. Absolutely don't understand online chats now not open to 8:30am and I start work at 9am-9pm 😑
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