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Discussion topic: Bill request after account has been cancelled

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Cw191
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Bill request after account has been cancelled

‎07 Feb 2025 08:02 AM

I cancelled my account in December, didn't cancel my dad until January but have received an email to say I now owe money even though my account says it is closed. Is this just poor administration? I wouldn't like to have my credit rating affected!

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Cw191
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Re: Bill request after account has been cancelled

‎07 Feb 2025 08:03 AM

Oops! Direct debit not dad!😉

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Daniel0210
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Re: Bill request after account has been cancelled

‎07 Feb 2025 08:28 AM

Posted by a Superuser, not a Sky employee. Find out more

@Cw191 

Bills are generated 14 days before the payment date so it's quite likely there was another payment due. You need to make this payment and then any overpayment will be reimbursed. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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