Cancelling Sky

[StanTaylor]

Hello,

I transfered my brodband provider on the 29th December 2025 to V4.  My new provider informed me that they would notify you about this.  I did find, that Sky broadband was not available at my home from the morning of the 29th and I connected to my new provider V4.

I eceived from you a prepaid box to return to you your router and its accessaries.  I have posted this to you.  The box was not large enough to include the Sky TV box.

You took a payment from me on the 5th January 2026 for £80, can you please explain this.

Regards,

Stanley Taylor   

[GD1]

@StanTaylor  I'm afraid you're not contating Sky customer services, we are customers here.

Have you checked your Sky bills?  Does it show a credit there?

[daveNOS]

@StanTaylor The bill would have been produced 14 days before payment was due, so that would have been December 25th, thats why payment has been taken. You should receive a refund for the days after you left(from the 29th) and that usually takes around 6 weeks or you can call and have it actioned on 3 to 5 working days once your account shows a credit.

[PandJ2020]

---

@StanTaylor wrote:

The box was not large enough to include the Sky TV box.

---

You mention TV.

Did you cancel the TV with Sky?