Cancelling Sky

[Gilly55]

Hi,

I have just cancelled my Sky TV. On reading some of the posts on here, apparently you do get a call saying they have a one off offer for you to stay with them. I would like to know is it worth staying, so they drop the monthly payment very much? Who else should I contact to get a great deal? I am a bit in the sticks and Virgin is not available to us. Any ideas please?? 

[Daniel0210]

@Gilly55 

I would suspect any offer to stay will involve you changing to Sky Q or Glass/Stream.

[Mark39 · Accepted solution]

You might get a call from Sky offering a deal to stay, but it's not guaranteed.

You may also get an offer if you give them a call. Tell them that you've cancelled but would really like to stay - see what they offer you. Ask for the cancellations team.

[Gilly55]

Thanks Mark, I might try that. Years ago, you went through about 3 different people, all offering better deals than the last. This obviously doesn't happen anymore. Sky just don't care that 17 years with them is loyalty!! 

[Exiled-in-HH]

I continue to pay for subscription TV services because they carry content I want to watch ... not because of any feeling of loyalty🤔

[Z0eR0berts]

@Gilly55 .  I've just tried to cancel Sky Sports due to the appalling tennis coverage - which is all I want it for - and they say they're going to charge me £60 bloody quid for the privilege!!  I am so bloody angry. I have to subscribe to Discovery+ to watch the Laver Cup, Baby Bu**ering BBC to watch Davis Cup, can't watch replays because they don't show them, and they want me to pay them £60 for cancelling a sub-standard service.  Grrrrrrrrrrrrr.....

[Mark39]

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@Z0eR0berts wrote:

@Gilly55 .  I've just tried to cancel Sky Sports due to the appalling tennis coverage - which is all I want it for - and they say they're going to charge me £60 bloody quid for the privilege!!

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I imagine that would be because you're in contract.

[Z0eR0berts]

@Mark39 . Of course I am in contract, but I could argue that they are in breach of theirs by not providing a satisfactory level of service.

[Daniel0210]

@Z0eR0berts 
If you have 'in contract' discounts you may not have been able to remove them at all so I suppose charging an early termination fee was a way to let you cancel Sports. 

[Mark39]

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@Z0eR0berts wrote:

@Mark39 . Of course I am in contract, but I could argue that they are in breach of theirs by not providing a satisfactory level of service.

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You could. Have you done so?

[Z0eR0berts]

@Mark39 . Yes, on the phone today, and I will also do so in writing.

[Mark39]

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@Z0eR0berts wrote:

@Mark39 . Yes, on the phone today, and I will also do so in writing.

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Let us know how you get on. You'll stand a better chance if you can set out which particular section of your contract you believe Sky are in breach of.