So, I am resorting to a forum because I am exasperated at the inept service received by calling up (I called a few nights ago - was transferred to 4 different people and then eventually cut off). Genius. Thanks for that.
So, the issue I'm having is.....I've cancelled my TV subscription part of my Sky Glass service. It was effective immediately, with no requirement to wait 30 days (there was a reason for this). Initially, my bills updated and contained only the £17 for the hardware going forwards (including a credit back on my next bill for the 5 - 27 Sept element of tv subscription that I'd already paid for as bills are paid in advance yes?). All seemed very well and super simple.
However, I logged in a few days later and suddenly the tv subscription and Dolby Atmos sound packages were back on again and my bills going forwards are all £54 again. Clearly a mistake and someone has obviously not pressed a button following the cancellation.
The cancellation was immediate, was confirmed by Sky in texts and emails etc - it isn't debatable.
My query is, are my bills wrong or will they miracuulously fix themselves again without me having to call up and sit in mind numbing customer servicer queues on the phone? If I do have to call, can someone please point me in the right direction for which number to call and what to say to the automatic questions/menu presses - before I simply leave it, accept the bills will be wrong and let Sky take money off me while preparing a complaint. As you can tell, I'm not impressed - it really should not be this difficult.
