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Discussion topic: Cancelled

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This message was authored by James210780 This message was authored by: James210780

Cancelled

Hi, 

I've cancelled my sky account and I have credit on my account do I need to apply for a refund or is it done automatically? 

thankyou.

 

James 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancelled

Posted by a Superuser, not a Sky employee. Find out more

@James210780 

Normally it's automatic within 6 weeks from the last day of connection. We can potentially get it to you within 3-5 working days via the Messaging Team on here. Let us know if you want to do that.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
James210780
Topic Author
This message was authored by James210780 This message was authored by: James210780

Re: Cancelled

How do I get a refund through the messaging team? 

This message was authored by caesarome This message was authored by: caesarome

Re: Cancelled

Posted by a Superuser, not a Sky employee. Find out more

@James210780 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Cancelled

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @James210780 to chat.

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