Cancelled

[James210780]

Hi, 

I've cancelled my sky account and I have credit on my account do I need to apply for a refund or is it done automatically? 

thankyou.

James 

[Daniel0210]

@James210780 

Normally it's automatic within 6 weeks from the last day of connection. We can potentially get it to you within 3-5 working days via the Messaging Team on here. Let us know if you want to do that.

[James210780]

How do I get a refund through the messaging team? 

[caesarome]

@James210780 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @James210780 to chat.