Cancelled order

[Oskars]

Hi. I ordered a new phone and had to pay an upfront fee. My order got cancelled. I see now on my bill that that upfront fee has gone towards my next bill, because it is now in credit. Is that how it works? Because I want a refund of my upfront fee, not a credit on my account. Thanks

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147