Cancelled direct debit after 3 attempts and 2 hours of holding on phone

[paul0103]

I have decided to quit and Sky don't make it easy to do so - I mean - at least a 40 min wait when transferred and then being cut off twice,

Wasted 2 hours of my life today / yesterday.

So, I'll let them call me and wait for 2 hours on hold whilst they call to discuss my cancelled direct debit due to be collected on 11th.

Website chat is useless too as you cannot speak to a human.

[daveNOS · Accepted solution]

@paul0103 Sky won't call you, they will simply suspend your services and add late fees.

You've shot yourself in the foot by taking the action you have, as soon and the bill is unpaid you will be unable to cancel and Sky won't speak to you until the outstanding amount is cleared.

[Mark39]

@paul0103 you can use the messaging service accessible via the need help button here. But you'll likely have to reinstate your direct debit first as already explained. You don't gain any kind of upper hand by cancelling it.

https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

[Daniel0210]

@paul0103 

You've gone about this in totally the wrong way. The post from @daveNOS is correct. You will need to reinstate a payment method, pay anything you then owe then cancel provided you're not in a minimum term deal which may mean you can't. 

[caesarome]

@paul0103 

You can setup your direct debit again here:

https://www.sky.com/myaccount/bill/change-payment-method

Or via the MySky app.

[paul0103]

I'm out of contract and have been for some time now...

[caesarome]

That does mean much apart from you free to cancel by giving the required 31 days notice. It doesn't mean you can cancel your direct debit.

[paul0103]

I don't have hours to waste on the phone trying to talk to someone.

[paul0103]

As far as I'm concerned I am paid up unitil 11th Oct.

If they want another 31days they can have it. I'll pay them directly

[GD1]

@paul0103  As already advised you don't need to call there is a messaging link posted by @Mark39  that you can use.

[paul0103]

Thank you  - I'll message them tmrw and let them know.