Cancelled account

[GemStu]

My account is due to end with yourselves on the 25th September.  My next bill is due on the 28th September and it states is covers the period 28th September- 27th October.  As my account will be cancelled before then , am I still due to pay this bill?

[PandJ2020]

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@GemStu wrote:

My account is due to end with yourselves on the 25th September. 

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Have you actually cancelled?  (And had confirmation)

[GemStu]

Yes I have cancelled and had confirmation 

[PandJ2020 · Accepted solution]

Ok, billing continues as normal during your notice period.

Bills are generated 14 days before payment date (as normal, so includes month in advance).

The following bill will generate a credit (back to cessation date) and should be refunded with 6 weeks.  But you may wish to chase Sky once your account shows a credit.