Refund after leaving Sky

[MichaelE2]

Hi,

I left sky over 12 months ago and there's some money still in my account.

Not quite sure how to request a refund and would appreciate any guidance on How to go about it.

Thanks

[Daniel0210]

@MichaelE2 

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer but not over 12 months.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. Providing your payment method is still active they should be able to refund it in 3-5 WORKING days.