Cancelled Sky

[Pat92]

I cancelled sky last November.. went away end of November and got back in end of feb..  I keep getting bills saying I owe money .. not sure what for. Telling me to pay to keep it going or they threatened me with legal action.. 

can anyone help as I seem to be getting no where with sky. I keep telling them I cancelled. . Phoned/ emailed the numerous time.  asked them to send me a box so I can send thre rest of the stuff back .. 

I sent the hub  etc back but need to send the sky box back.. 

phoned/ emailed etc  no luck

[SKY1992bf]

@Pat92  how did you cancel and did you receive email confirmation acknowledging the cancellation from sky 

[caesarome]

@Pat92 

So when you phoned them what did they say ?

[peter-marlow+1966]

If you have not received  a confirmation email  giving  you  a date of termination  for your  contract  and you have  cancelled  your  payments  then you possibly  did not comfirm the cancellation with sky, tv is 31 days  notice and  broadband  is 14 days notice  and you would have  received  an email  from  sky confirming  the date that your  services would end 

[peter-marlow+1966]

I know  this because  i cancelled  my t n t sports  package over the phone, confirmed  the date with the agent, and with in 5 minutes  i had a confirmation  email  with  the same information  as we discuss on the phone

[peter-marlow+1966]

Do have proof  of  postage  for the hub going  back aswell, so you can give these details  to sky and they can track it