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Discussion topic: Cancellation

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Avatar for Cheryl110
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This message was authored by: Cheryl110

Message posted on ‎13 Nov 2024 11:42 AM

Cancellation

Hi 

I just want to confirm that my sky subscription for both tv and internet has been cancelled as my new provider has stated this was cancelled last month? 

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎13 Nov 2024 11:46 AM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Cheryl110 
You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

 

You should have received email confirmation from Sky acknowledging the cancellation and been sent packaging to return any loaned equipment. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf

Message posted on ‎13 Nov 2024 11:47 AM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Cheryl110  You should have received email confirmation from Sky confirming this 

 

if not you need to call sky directly as we are a customer only community and unable to confirm this for you 


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Please note: I only provide help on the main forums and not via PM
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎13 Nov 2024 11:53 AM - last edited: ‎13 Nov 2024 11:54 AM

Re: Cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Cheryl110  Your new provider can only take over your broadband service, they most certainly can't cancel your TV service despite any assurances from them to the contrary

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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