Cancellation refund

[Emily0107]

Hi all,

I cancelled my broadband after getting an early exit offer due to my connection being bad for a few months. I'm yet to receive that refund. How long does it take? It is showing on the bill that I am owed.

thanks

emily

[caesarome]

How long has the credit been on your account ?

[Emily0107]

My broadband was cancelled on 13th feb

[caesarome]

And are you a Sky TV customer or do you now have no services from Sky ?

[Emily0107]

I no longer have any services with sky

[caesarome]

@Emily0107 

To get you some help with getting this refunded back to you I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Emily0107.

[Emily0107]

Where do I find the invite? 

[caesarome]

---

@caesarome wrote:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

---