Cancellation refund

[Chas13]

When do I get my cancellation £200 back from sky?

[Daniel0210]

@Chas13 

Do you mean a credit switch from cancelling with another provider? 

[Chas13]

Yes. My account says I have credit but they took the payment from my bank and the credit?

[DaveDrizen]

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@Chas13 wrote:

Yes. My account says I have credit but they took the payment from my bank and the credit?

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If Sky pay your  termination fee from your previous supplier it done as a credit against a future bill which by the look of it that's  what they have done, they don't actually give it to you in cash. 

[caesarome]

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@Chas13 wrote:

Yes. My account says I have credit but they took the payment from my bank and the credit?

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The credit you see on your Sky account should be used to pay future bills as there is no automatic right of a refund.