Sky off

[ROYboy65]

My sky is off they day i owe 262 pound i don't cause you gave me a refund last week whats going on I'm away my husband is ill in house with careers no TV can you help me out till next week please

[Daniel0210]

@ROYboy65 
This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

Restrictions to services occur due to missed payments, they are automatically applied and agents cannot override the process, even if you’re told otherwise.

Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Mark39]

@ROYboy65 your bill would have been produced long before your credit was agreed last week. Your credit will be used against future bills, but not this one.

Consequently you do owe the amount outstanding, and if your services are now restricted you'll need to pay it before they're reinstated. 

[ROYboy65]

Paid 145 00 I was told my services be put back on

[caesarome]

@ROYboy65 

If your services have been restricted due to a bill not being paid then as well as paying what you owe in full you also need to setup your payment method again so have you done this yet. When you have you are then waiting for the banks to clear this payment you made which might not happen until Monday at the earliest.

If you were more than 2 weeks late in paying this bill you will also have to pay the next bill as well before your services will be restored.

[ROYboy65]

I was told when I pay 145.00 it will go back on just come back from being away my husband is house bound with no telly to watch

[caesarome]

@ROYboy65 

Have you read my post above and setup your monthly payment details again.

Your duplicate posts have been removed.

[ROYboy65]

I can't click on it to do it can you help me sort my account out plz I did say I would pay on the day I phoned you but we were all bad with food poisoning away

[caesarome]

@ROYboy65 

I do not work for Sky as we are all customers on here that help each other.

Can you use this link to setup your payment details:

https://www.sky.com/bill/tv-broadband-talk/change-payment-method