Cancellation of Service Confirmation not received. Sky box also returned.

[Rama1]

Hi team,

Please confirm us on SKY cancellation

(removed)

We have returned all related equipment too through Royal mail.

We are ready to pay any pending bills if confirmation on last bill and service is confirmed

Moderator note: Removed personal/identifiable details

[GD1]

@Rama1  Your post has been temporarily moved as you posted personal info (Account nunmber).

Please also be aware you're talking to fellow customers and unable to confirm your cancellation, you should receive an email confirming this.

[Daniel0210]

@Rama1 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum. 

Your post has been temporarily removed as it contains what I presume is your account number. It'll return after being moderated. If you've cancelled correctly you should receive a confirmation email from Sky but I'm not sure how long you're likely to wait. 

[caesarome]

@Rama1 

When did you cancel and did you receive an email confirmation ?

[Elvis123]

I have cancelled my broadband on25/4 I need my final bill and the boxes and postage to send items back please can these be sent asap regards miss d e davis

[Daniel0210]

@Elvis123 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband]. Your billing continues through the notice period. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[caesarome]

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@Elvis123 wrote:

I have cancelled my broadband on25/4 I need my final bill

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If you gave notice to Sky to cancel your broadband on 25/04 then the cancellation should take place in 14 days time. If the 25th was the date Sky Broadband was cancelled then any bill created prior to this date needs to be paid and once it has been any overpayment can be refunded to you once the credit on it appears.

Your bill is visible via the MySky app or online here:

https://www.sky.com/manage/bill/