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Discussion topic: Cancellation fee

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Avatar for Dave+313
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This message was authored by: Dave+313

Message posted on ‎15 Jul 2026 09:41 PM

Cancellation fee

We were previously in contract on our broadband package and TV was due to expire. We was sold a cheaper tv package on the proviso we switch to fibre broadband which we did. We have now been charged an 'in contract' cancellation fee on our normal broadband. This was never agreed. Any experience on this being refunded?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎15 Jul 2026 10:06 PM

Re: Cancellation fee

Posted by a Superuser, not a Sky employee. Find out more
@Dave+313 wrote:

We have now been charged an 'in contract' cancellation fee on our normal broadband. 

It is probably an error due to the fact that while you upgraded to fibre the other had to be cancelled so I would call Sky about this tomorrow.

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