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I think it total out of order that Sky make a charges for just cancelling a order what ever the circumstances. Many of there competitors do not such a things in most cases they do reverse and if you even change you mind you can cancel or return the goods unopened for a full refund and no charge made for cancellation.In past few weeks I order somthing from Amazon a tv firestick but due circumstances I changed mind even it was out for delivery I got it cancelled for a full refund and no charge for can canclation. I was even told if it did turn up just to refuse delivery and there would be no charge just a full refund. Amazon like many other companies also offer a return service if you just change your mind , once even delivered you have certain period to return the item unopened for a full refund also Argos do Simlar thing you can return items within a 3 0 day period after puchase just for you changing mind no cancellation fee just a full fund. Also in the instance of the original post this should have never been a second order as it should have just been a replacement for a out box fauly item, which the puchase manged to get working so informed Sky the replacement was not need there should have been no extra cost involved in fact as I said under consumer law the purchaser is entitled to to free replacement delivered to there address at no cost to them and if it found that replacement was not need there should charges applied because of this.
Hi just an update on my post . Rang Sky this morning and got my cancellation fee refunded. Such a lot of stress that could have been avoided . Thanks to all who helped . 👍
Hi just an update on my post . Rang Sky this morning and got my cancellation fee refunded. Such a lot of stress that could have been avoided . Thanks to all who helped . 👍
Glad to hers should never been applied inthe first place. They getting such a horrible company to deal with making charges every thing they can think off. Will definitely be rethinking cancelling when my term ends. Dot want to have any more dealing with such a company.
