I just recently took out the package of ultimate TV and 300mb fibre costing £41pm. I added multiroom for an additional £8pm. My bill should be £49pm, but it will be £54. I have contacted sky and they keep saying the Netflix costs money on top of my package, when they advertise it as part of that cost. While I was on the phone ordering my new deal, I was offered Netflix without ads free for 4 months, rising to £6 in July - my future bills are showing this charge, but I am currently getting Netflix without ads still. When checking the deals through the website, it gives the option to add Netflix with ads for £6pm on top of the £41 - so how am I being charged £6 for something that's already included? Customer service are saying that I can cancel this cost, but I'll lose Netflix altogether. How can they charge extra for something that is advertised as included? I'm incredibly fustrated, I have been on the phone, and raised a complaint, and they aren't seeing it! Sombody please help me before I lose my mind.
