Canceled/Not canceled Sky TV

[dhemt]

Canceled my Skytv in April 24, told the call center staff to cancel everything as I have a new provider.

unlugged my sky box and installed my other providers box, with sky tv as a package.

Piad my final payment and thought no more of it.

Then a few months later recieved a letter from sky teling me I owed £115 and if I didnt pay it a company would come around to collect it.

Unfortunatley I couldnt talk to or contact anyone at sky unless I paid and set up a direct debit for future payments.

Therefore I paid and set up a new direct debit.

I then contacted a call center who said theres no records of me canceling the TV only Broadband.

If I canceled I would still need to pay another 31 days.

How do I complain to sky, is there an ombudsman, how to I get a transcript of my original phone.Any help would be great

[Daniel0210 · Accepted solution]

@dhemt 

If you didn't get an email from Sky acknowledging the cancellation you didn't cancel properly. Same if no return was sent out for you to return your Sky Q equipment. 

I don't believe you can get a transcript of the call in April but Sky would be able to listen back to it.

https://www.sky.com/help/articles/how-to-make-a-complaint