Cancel one service and start a different one

[goodnessme]

Hello,

I was trying to cancel my current services and start a fresh package.  I am not in a contract, but the website kept trying to upgrade me- rather than let me start a new cheaper option.

However,  i notice now it has taken my money from my account?

But I have no idea what is going on, or if my old services are cancelled.

I am trying to get through to a human being to discuss, but have been forwarded to here.

[caesarome]

@goodnessme 

What services are you try to cancel ?

[MightyQuinn]

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@goodnessme wrote:

I was trying to cancel my current services and start a fresh package.

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Hi @goodnessme   You haven't provided any details, but you should be aware that you will not get new customer pricing on your fresh package. You would have to wait over a year, or more  before Sky will treat you as a new customer. You will only be offered a change or upgrade.