Cancel my sky please

[susan+davey]

Please cancel my sky

[caesarome · Accepted solution]

@susan+davey 

As we are customers here then we can't cancel anything for you.

As you don't say what services you have then you will need to call Sky and give them the required notice to cancel, so 14 days for broadband/talk and 31 days for Sky TV.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Dave111]

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@caesarome wrote:

@susan+davey 

As you don't say what services you have then you will need to call Sky and give them the required notice to cancel, so 14 days for broadband/talk and 31 days for Sky TV.

Just to correct that, the Sky terms require a notice period of "A minimum of 31 days’ notice" for TV and "A minimum of 14 days’ notice" for broadband.

The customer can therefore give any notice period that ends outside the minimum term and is a minimum of 31 or 14 days. It does not have to be 31 days (or 14 days) notice.

https://www.sky.com/help/articles/cancel-sky-tv

[GD1]

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@Dave111 wrote:

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@caesarome wrote:

@susan+davey 

As you don't say what services you have then you will need to call Sky and give them the required notice to cancel, so 14 days for broadband/talk and 31 days for Sky TV.

Just to correct that, the Sky terms require a notice period of "A minimum of 31 days’ notice" for TV and "A minimum of 14 days’ notice" for broadband.

The customer can therefore give any notice period that ends outside the minimum term and is a minimum of 31 or 14 days. It does not have to be 31 days (or 14 days) notice.

https://www.sky.com/help/articles/cancel-sky-tv

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Whilst true giving notice too early may involve them being asked to call back closer to the time therefore wasting the customers time contacting Sky twice 

[Dave111]

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@GD1 wrote:

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@Dave111 wrote:

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@caesarome wrote:

@susan+davey 

As you don't say what services you have then you will need to call Sky and give them the required notice to cancel, so 14 days for broadband/talk and 31 days for Sky TV.

Just to correct that, the Sky terms require a notice period of "A minimum of 31 days’ notice" for TV and "A minimum of 14 days’ notice" for broadband.

The customer can therefore give any notice period that ends outside the minimum term and is a minimum of 31 or 14 days. It does not have to be 31 days (or 14 days) notice.

https://www.sky.com/help/articles/cancel-sky-tv

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Whilst true giving notice too early may involve them being asked to call back closer to the time therefore wasting the customers time contacting Sky twice 

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They CANT ask you to call back, the terms say a minimum of 31 days, that is what they need to accept. If you get a stubborn agent then escalate the call to a supervisor, the agents CANNOT override the terms and conditions.

FYI, I gave 47 days notice to terminate recently, it was accepted once they were pointed to the wording of the terms and conditions.

Sky customer service agents don't make the rules.

[PandJ2020]

@Dave111 you are correct but doing it at the 'right' time is likely to be the least hassle route.