@Aileen28
You may be aware already but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.
See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...
Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.
If you successfully cancel you should receive an acknowledgment email from Sky.
Remember that billing continues through the notice period after which a credit for any overpayment will show on your bills and should be refunded in about 6 weeks from your last day of connection.
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
