Cancel broadband

[Cobbler+PEte]

2 months ago I changed my broadband supplier as sky broadband became to expensive and after several phone calls they would not budge on the price. But after multiple contacts with sky they are  still charging for the broadband and they won't give me a timeline on when it will be cancelled all I am told the cancellation is pending . I am now paying for 2 broadband services which I cannot afford so I do not know what to do. Any advice?

[caesarome]

If you were in any contract with Sky you should be able to cancel by giving Sky 14 days notice so when you changed to this other company did you give notice or did you sign up to them ?

[Cobbler+PEte]

Thank you for the reply. I am not under contract all I did was change supplier which was supposed to be completed under the broadband switching system which recently been introduced and at the moment sky cannot complete there side of the transaction and will not tell me when or why they cannot complete, all I am told the cancellation is pending and at the moment it is stuck , whatever that means

[MarkGoldsmith]

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@Cobbler+PEte wrote:

Thank you for the reply. I am not under contract all I did was change supplier which was supposed to be completed under the broadband switching system which recently been introduced and at the moment sky cannot complete there side of the transaction and will not tell me when or why they cannot complete, all I am told the cancellation is pending and at the moment it is stuck , whatever that means

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Who was the other supplier you switched to?

There are some quite a few teething issues with the one touch switching process and some ISPs aren't even on the platform yet much to OFCOMs annoyance. 

[Cobbler+PEte]

Thanks for getting in touch, my new supplier is zen internet 

[MarkGoldsmith]

So what are zen said about the switch? As the supplier you are transferring to they should be the ones engaging with Sky to complete the switch as it's the new supplier who manages the switching process.

[Cobbler+PEte]

I contacted zen and they told me they informed sky and as far as they are concerned the transfer was complete, when contacting sky they tell me the problem is with them but all I am chasing is a resolution to this problem but feel I am getting no where 

[MarkGoldsmith]

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@Cobbler+PEte wrote:

I contacted zen and they told me they informed sky and as far as they are concerned the transfer was complete, when contacting sky they tell me the problem is with them but all I am chasing is a resolution to this problem but feel I am getting no where 

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Only other thing you can do is raid a complaint with Sky.

https://www.sky.com/help/articles/how-to-make-a-complaint

[Cobbler+PEte]

Tried that to no avail, but thanks for your help