Time for sky broadband and TV

[Guy18]

Hi

i cancelled my sky broadband and  in September, I had a month notice on tv so the cancellation was for everything  was effective from 16 October,2024.

Since then another payment of £45.50 came out.

My billing says I have a credit of £60.67. 
As of December 6th I am still waiting for the refund.

How long should this take? This seems a long time.

[Guy18]

It was sky broadband and tv

[caesarome]

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@Guy18 wrote:

Since then another payment of £45.50 came out.

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What date did this payment come out on and is everything now cancelled ?

[Guy18]

Thanks

The last payment came out on 27th October. All services cancelled. It confirms that where it gives the credit summary

[Daniel0210]

@Guy18 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Guy18.

[Guy18]

The hanks for the help

[Guy18]

Thanks so much!