Can’t view future bills

[Darcey147]

Since renewing my contract I am unable to view my future bills or previous bills - only latest bill available. Any help would be appreciated

[caesarome]

What is happening when you try to view these future bills and does the same happen on both the MySky app and website ?

[Darcey147]

Same on MySky app and website

Click on Previous and Future and a blue line appears under the word but nothing happens

[caesarome]

@Darcey147 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Darcey147.

[Darcey147]

All sorted now 

Can view all bills