Can’t retrieve Vue cinema codes

[Eddie+Hitler]

Has anyone tried claiming their Vue voucher codes from the Sky app yet? I gave this a go and at first it worked fine. I got my voucher codes appearing in a pop up. However, I wanted to come back to these codes later rather than use immediately. Unfortunately every time I now click on the Vue reward I get an error message that the server with the specified host name cannot be found. I've even tried installing the app on different devices, but I still can't retrieve the codes. Does anyone know a way to retrieve these codes or fix this problem?

[caesarome]

I think this could be an issue at Sky's end as I see the same error with an error code of 1003. 

Edit - As soon as I post this it starts working again for me.

[JENNIFER33]

I don't like that Sky don't want to resolve issues and refer us to a community to sort matters out. There is a glitch in the mysky app that does not allow us to click and get Vue tickets. Only sky can resolve that!

[Lisa-P1987]

Hi there, we are seeing some customers with this issue. If you can please delete the MySky app and then re-download it and sign in again, you should have access to redeeming the tickets then.

[Iant1231]

Did the uninstall and reinstall and still not working. 

[Alexandria5]

I'm not impressed. I cant find how to claim my Vue cinema tickets. This is about the only time that I've actually found something worth having and I can't find it.

I'm fed up with the drivel on the app or when I phone sky about "oh you're a VIP customer of 14 yrs ", this means nothing if you don't have any relevant offers for the customer or the customer can't access. 

I went through everything on here and it took me to where I could call sky. Got to the automated message asking "is it about the vue cinema tickets"? As soon as I said yes it referred me back to the app then said "thank you for calling, goodbye"!

[Daniel0210]

@Alexandria5 

See the response from @Lisa-P1987 on the merged thread and see if that works. 

[caesarome]

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@Alexandria5 wrote:

I'm not impressed. I cant find how to claim my Vue cinema tickets.

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@Alexandria5 wrote:

I went through everything on here and it took me to where I could call sky.

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So you have looked in the VIP section of the MySky app ?

[JennyP2]

I've tried deleting the app and re installing and it doesn't help

[Mich141]

The same thing is happening to me from 1st of November and iv upgraded to cinema still can't get codes on my app 

[Mark39]

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@Mich141 wrote:

The same thing is happening to me from 1st of November and iv upgraded to cinema still can't get codes on my app 

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Tried the suggestion from Sky earlier in this thread?

[Dukearella]

Hi,

I have tried re-downloading the app and I still don't have the option for vue codes and I have been a sky cinema customer for a while.  Please help.

[caesarome]

@Dukearella 

They are not appearing for anyone at present.

[Alex+Biscuit]

I have been trying to book tickets for a film for a couple of weeks now bet every time I add the code into the booking on the website i get the following message:

Sorry, it looks like there is an issue with your code. As a reminder, Sky Cinema codes are valid Sunday – Thursday and expire at the end of each month. Please check your codes here or visit www.myvue.com/faqs

I have tried to book for a Tuesday, Wednesday and Thursday but still get the same message. Have cleared my cookies etc.... but still no joy

Any suggestions?

[caesarome]

@Alex+Biscuit 

I would send an email to the ticketing team at Sky about this - support @ skyticketit.com (no spaces