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Discussion topic: Can't pay my bill yet

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This message was authored by Mandychad This message was authored by: Mandychad

Can't pay my bill yet

My TV bill is over due and I don't get paid till 11th march and I don't want to be cut off as my husband has depression and don't leave the house so need the sky for him
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can't pay my bill yet

Posted by a Superuser, not a Sky employee. Find out more

@Mandychad 
You’re not talking to Sky Customer Services on here. This is a customer based forum where customers try to help other customers.

 

Depending on how long overdue you may be okay. The billing process is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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