Can't login with invalid postal code

[sambeckyUK]

Just oreder the boardband services this morning. 

After completed the login vertification (like email & password), system requested to enter my postal code.

After input, it shows "Invalid postcode", what can I do??

[Tom-W19]

Hi @sambeckyUK 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @sambeckyUK 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[sambeckyUK]

Hi, 

The first sales lady input with wrong postal code & made it fail to search.

After another smart sales help me to fix, everything was solved now.