Can’t log into sky mobile

[MrsTeese88]

I'm trying to log into my sky mobile app and it says I need to "link account" so I put the details in the asked for. Surname postcode and last 6 digits of account number I use to pay my bills. I do that and it keeps coming up saying account already linked and it won't let me on. Has anyone else had this before? If so how did you resolve it?

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat which will be via a blue bubble which will appear on the right handside of this page.

[Minnie1974]

i am trying to log into sky mobile it keeps asking me to link a sky id number i dont own a sky box

can someone please help

thanks

[caesarome]

It should be asking you to connect your mobile account to a Sky ID as TV plays no part in this, so are you able to do this ?

[DirtyMonkee]

Yep same issue. Not solved via online chat or telephone. Bought a new phone from them but can't sign agreement as I can't log in. It'll just get cancelled and they'll lose me as customer. 

[muzzerwuzz]

I'm having the same issue. The app was working fine until recently I had to sign it to it again. I've managed to link the tv side of things but when selecting the mobile heading it says blah, blah, blah to link account and when I fill in the form it says account already linked but nothing changes. Oh I hate it when something which was working fine, no longer does through no fault of my own. Sort it out Sky! 

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

[TechmanagerMal]

• @Lisa-P1987 said this - Sky id won’t link to sky mobile - Sky Community

[caesarome]

That appears to be different as that member couldn't link it, while here we have a member that has linked it but the app says otherwise and this is a common issue.

[TechmanagerMal]

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@caesarome wrote:

That appears to be different as that member couldn't link it, while here we have a member that has linked it but the app says otherwise and this is a common issue.

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• Point taken, cheers.

[muzzerwuzz]

A little embarrassingly I have sorted out my issue. I had made a secondary email address for sky mobile and this is what I had forgotten and was using the primary email to sign back in to the app and not the one I signed up to Sky mobile with. Doh! 

[janefoxylady06]

Just been trying Again.

Would like to know how much is in piggy bank roll over ,when is my contract up etc.useless .exactly  what's happening  to you.

[caesarome]

@janefoxylady06 

You can find this out by logging into your account either via the MySky app or your mobile device or online here:

https://www.sky.com/myaccount/mobile

[woody10001]

I'm having the same problem. I'm so angry! I can't get any more data from my piggybank

[caesarome]

What problem are you having @woody10001 ?