Can’t link account

[Clo156]

I've recently purchased Sky Broadband which is all set up.

However, when I go to the website or on the MySky app, I can't access anything.

Under Bills and Payments, the page comes up with message "This page is restricted"

Under Your Products, the page has the message "Unfortunately we can't process your request online right now"

Under Product Settings, the page has the message "You do not have any products with Sky at the moment"

I am a first time Sky customer and only have Sky Broadband, nothing else.

I have tried to link accounts as previous posts have said but I do not have that option on my account.

Has anybody else had the same issue and managed to get it resolved

[caesarome]

@Clo156 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Clo156  an invite to chat.

[Tom-W19]

Hi @Clo156 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.