Can't downgrade

[Wickedsbro]

My brother is disabled and has mental health issues. He has been paying over £100 for over a year for packages he doesn't use or want but has not been able to get them off his account. I didn't know he had them. I have power of attorney and didn't know about this until today. No one is answering the phones and I've spent 4 hours trying to change his packages. Has anyone got any Idea what I can do? I've tried all the numbers.. All in training. Any suggestions? Help!

[Mark39]

Have you registered the PoA with the Accessibility team? That's the first step.

https://www.skyaccessibility.sky/

[TimmyBGood]

@Wickedsbro 

There's also some advice on PoA issues here:

https://www.sky.com/help/articles/third-party-assistance 

[PandJ2020]

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@Wickedsbro wrote:
All in training.

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This sometimes happens - you'll have to call after training has finished (could be tomorrow).