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Discussion topic: Can’t access account

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Avatar for Jessical2001
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This message was authored by: Jessical2001

Message posted on ‎06 Apr 2025 05:18 PM

Can’t access account

I recently moved out and started a sky tv and broadband contract. I tried to access my account but when I logged in it was linked to my parents account because I accessed sky go on their account.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎06 Apr 2025 07:26 PM

Re: Can’t access account

Posted by a Superuser, not a Sky employee. Find out more

@Jessical2001 

You need to logfout of the account you are using then set your own one up using your own email address, you can do that here:

 

https://www.sky.com/help/diagnostics/sky-id/sky-id

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This message was authored by: MightyQuinn

Message posted on ‎06 Apr 2025 08:10 PM

Re: Can’t access account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jessical2001   You may have to get your parents to remove you as an additional user. Ask them to go to https://www.sky.com/mydetails/additional-users Only the account owners can see additional users.

 

Welcome to the Sky Community

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