Discussion topic: Can sky switch all channels off

This message was authored by: Judith151 · ‎27 Aug 2025

Sky has switched all channels off even though I have told them I have difficulty in paying my bill. Can they do this? How fo I get them reinstated. This includes BBC, itv etc

This message was authored by: caesarome · ‎27 Aug 2025

@Judith151

If your bill hadn't been paid then they can and will do this as you have found regardless of your circumstances. Nice you pay what you owe and setup your payment again then your services will be restored.

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This message was authored by: Mark39 · ‎27 Aug 2025

Yes. Your service is automatically restricted if your bill isn't paid on time. To reinstate your service you would need to pay the outstanding amount (there may be a late payment charge) and re setup your direct debit.

This message was authored by: SKY1992bf · ‎27 Aug 2025

@Judith151 Telling them you are having difficulty paying unfortunately doesn't prevent restrictions , the billing system is fully automated and cannot be overridden by call centre agents

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This message was authored by: TimmyBGood · ‎27 Aug 2025

@Judith151 wrote:
This includes BBC, itv etc

Yes, because it's use of the Sky hardware which is suspended. That those channels are themselves free-to-air is irrelevant.

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Discussion topic: Can sky switch all channels off

Can sky switch all channels off

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