Can anyone tell me the contact details of skys CEO please?

[Rosie-Jayne1]

I require the details including the email address for Sky's CEO can anyone help? Many thanks 

[Daniel0210]

@Rosie-Jayne1 

That's unlikely to be provided on a public forum. 

Is your issue something we can advise on?

[MightyQuinn]

---

@Rosie-Jayne1 wrote:

I require the details including the email address for Sky's CEO can anyone help? Many thanks 

---

Hi @Rosie-Jayne1   All (not just the CEO) contact information is blocked on this public community for obvious reasons. Scammers love them.

[Lindsey37]

I was looking for CEO contact details also, failing that I will go to FCA and other governing companies to raise a complaint.   Dana Strong is CEO and will write to her, however don't expect much the way the company is being managed.  I have been a customer for nearly 26 years and the recent experience is disgraceful, and that includes DPD. No response to formal complaints, and once agreed don't turn up for call. To be honest I haven't been watching Sky and not missing it as the content is rubbish and could take out other subscriptions to other platforms and get better choice.  Shame on you Sky.

[Daniel0210]

@Lindsey37 

You are only telling fellow customers here. Regarding a complaint, Sky have up to 8 weeks to resolve it or issue a deadlock letter before it can be taken further. 

[Lindsey37]

I will follow my own procedure. 8 weeks is too long and they don't follow their own policies and procedures.

[MarkGoldsmith]

---

@Lindsey37 wrote:

I will follow my own procedure. 8 weeks is too long and they don't follow their own policies and procedures.

---

Unfortunately, you can't just follow your own procedure there are specific rules and regulations set out by the regulator to cater for complaints. 

The regulator OFCOM only deals with a very limited number of types of complaints ( normally companies not abiding by the broadcasting code or about the contents of specific TV programmes that aired), for everything else they refer people to CISAS, which is their approved complaints dispute mediator.

The CISAS process is pretty clear, you have to allow your provider 8 weeks to resolve an officiant complaint ( which is why providers say they need 8 weeks), because they will get involved There is a reason these standard processes are in place, as otherwise nothing would get sorted if everyone who raised a complaint wanted to follow their own procedure.

[Lindsey37]

I have all that information.

[GD1]

---

@Lindsey37 wrote:

I have all that information.

---

Then that is the route you need to follow for the reasons stated.  You can't simply make up your own rules, if you go direct to CISAS they will tell you to speak to Sky or allow them the time to resolve your complaint.

[Lindsey37]

How do you know what stage I am at in complaints??  Don't bother replying, I do not appreciate the tone of the "super users" as you said you have no influence and not Sky employee.

[Daniel0210]

@Lindsey37 

You've presumably come on here for advice so we have provided advice based on our years of being on here and experiences of the Sky systems. It's up to you whether you choose to ignore it. 

[GD1]

@Lindsey37  This is a public community of other customers, see here https://helpforum.sky.com/t5/Members/ct-p/members

[MarkGoldsmith]

---

@Lindsey37 wrote:

Don't bother replying, 

---

Why post on a public forum if you don't want to receive the advice of others?

[Rosie-Jayne1]

I am still waiting for a response to 4 different issues with sky. Many thanks 

[Daniel0210]

---

@Rosie-Jayne1 wrote:

I am still waiting for a response to 4 different issues with sky. Many thanks 

---

@Rosie-Jayne1 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

These are the current methods for contacting Sky, and some will be more appropriate than others …

🟧 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟧online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟧Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟧Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.