@Caitlyn Please be aware you are not contacting Sky customer support here, the forum is manned by fellow customers.
If you pay by direct debit and the first attempt to take payment fails Sky will attempt again in 10 days time, if that alos fails then its highly likely you will see your services suspended, the system is automated and it will make no difference that a member of your household needs it.
So how do you normally pay and is your original billing date on or after the 15th of the month?
