Broadband

[Shi123]

Could I pay my bill on the 22nd

[Daniel0210]

@Shi123 
You aren’t talking to Sky by posting here. If you are new to the forum then welcome to the Community which is made up predominantly of Sky customers helping other Sky customers which includes additional help from customers who are Superusers like myself.

This is the billing process for everyone…

🔴 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🔴 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …

🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

@Shi123 

How it is usually paid as you get an extra 10 days grace if it is direct debit as this is when Sky will attempt to take it for a second time and should this fail your services would be restricted until you do pay it.

This does not apply to debit or credit card payments.

[Shi123]

Could I pay for my broadband on the 22nd of August as this is when I get payed could you keep on my sky broadband until I get payed

[GD1]

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@Shi123 wrote:

Could I pay for my broadband on the 22nd of August as this is when I get payed could you keep on my sky broadband until I get payed

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Have you read the replies above?