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Discussion topic: Failed payment

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This message was authored by: LaurenGills

Message posted on ‎15 Aug 2026 08:07 AM

Failed payment

I got a message on SKY app and an email today saying one or more cards had a failed payment and now my disney + subscription has been cancelled after only just being informed. I pay via direct debit and the card is indate??
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This message was authored by: caesarome

Message posted on ‎15 Aug 2026 10:09 AM

Re: Failed payment

Posted by a Superuser, not a Sky employee. Find out more

@LaurenGills 

A direct debit is taken directly from your bank account so your card plays no part in it so have you checked via either online banking or via your bank of these payments have actually gone through or if they have failed ?

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Message posted on ‎15 Aug 2026 11:52 AM

Re: Failed payment

@LaurenGills wrote:
I got a message on SKY app and an email today saying one or more cards had a failed payment and now my disney + subscription has been cancelled after only just being informed. I pay via direct debit and the card is indate??

So I understand the high tier Disney + subscriptions  are taken separately to your main sky account  by sky market place by debit/ credit card payment not as part of the direct debit card payment 

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Message posted on ‎15 Aug 2026 01:18 PM

Re: Failed payment

@DaveDrizen wrote:
@LaurenGills wrote:
I got a message on SKY app and an email today saying one or more cards had a failed payment and now my disney + subscription has been cancelled after only just being informed. I pay via direct debit and the card is indate??

So I understand the high tier Disney + subscriptions  are taken separately to your main sky account  by sky market place by debit/ credit card payment not as part of the direct debit card payment 

What is the "direct debit card payment" @DaveDrizen ?

You seem to be confusing things again.


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This message was authored by: DaveDrizen

Message posted on ‎15 Aug 2026 01:44 PM

Re: Failed payment

@martswain wrote:
@DaveDrizen wrote:
@LaurenGills wrote:
I got a message on SKY app and an email today saying one or more cards had a failed payment and now my disney + subscription has been cancelled after only just being informed. I pay via direct debit and the card is indate??

So I understand the high tier Disney + subscriptions  are taken separately to your main sky account  by sky market place by debit/ credit card payment not as part of the direct debit card payment 

What is the "direct debit card payment" @DaveDrizen ?

You seem to be confusing things again.


Slight typing  error on my part  that should read " not as part of your direct debit payment " which now makes more sense.

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