Broadband

[Lorna_1]

Iv been a Sky customer for many years, my bill has went from £30 to £41 can you explain please, the modem is in bedroom and I do not receive signal in any other areas of home, so I'm basically paying £41 for broadband that isn't working, would appreciate if this can be resolved, in terms of cancelling my contract and setting up with a new service provider 

Thanks 

[MightyQuinn]

Hi @Lorna_1   I'm sorry but you are not talking to Sky customer services here. Please see Welcome below for information about this public community.

[Daniel0210]

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@Lorna_1 wrote:

my bill has went from £30 to £41 can you explain please, 

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@Lorna_1 
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Apart from the inevitable annual price increase each April, the usual reason for a bill increase is that your discounts have ended.

Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

’Significant’ discounts seem harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new Sky customer so don’t expect anything on a par to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that at the end of their minimum term you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[DaveDrizen]

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@Lorna_1 wrote:

Iv been a Sky customer for many years, my bill has went from £30 to £41 can you explain please, the modem is in bedroom and I do not receive signal in any other areas of home, so I'm basically paying £41 for broadband that isn't working, would appreciate if this can be resolved, in terms of cancelling my contract and setting up with a new service provider 

Thanks 

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If you want to cancel it's up to to find another service provider Sky doesn't. However when you found another provider that may give you better service for you money Ask them to switch you and allow the notice period that Sky require for to switch. I believe with broadband your new supplier contracts  Sky   to terminate with them. Bearing in mind if you are on minimum term there may be termination fee that in some circumstances your new supplier  may offer you give you a credit on you bill to help pay it.  With respect to the lack of WiFi in rest of you property have tried moving you broadband modem to a slightly different position and see if that improves the situation.