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Discussion topic: Broadband

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This message was authored by: Ronnienicky1

Message posted on ‎20 Apr 2025 05:57 PM

Broadband

My husband was on the name for sky he has left and the broadband and tv is about to be disconnected. I want to take sky broadband over can I just take over the account or will I need to have a new hub etc 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎20 Apr 2025 06:02 PM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Ronnienicky1 Sky don't allow transfer of ownership of accounts.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎20 Apr 2025 06:03 PM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Ronnienicky1 

If he's cancelled he'll need to return the loaned equipment then you'll be able to apply in your own right.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
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Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎20 Apr 2025 06:44 PM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Ronnienicky1 do be aware that Openreach take around 2 weeks to provision a new broadband service, so you'll be without a service for that time. Note also that you'll have Internet calls so your phone will need to be plugged into your Hub once it has been activated.

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This message was authored by: Ronnienicky1

Message posted on ‎22 Apr 2025 02:37 PM

Re: Broadband

Want to start new broadband with sky but no available enginner until 19th may can't wait that long 

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This message was authored by: Daniel0210

Message posted on ‎22 Apr 2025 02:38 PM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

@Ronnienicky1 

That will have been the earliest possible date in your area. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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