Broadband statement 2022

[RG83]

I need Sky Broadband statement for 2022 please,  January -December 2022 statement including my name and address please. How can I avail of this?

[Mark39]

You'll need to request them by filling in the online form here: https://www.sky.com/help/forms/customer-information-request

[RG83]

Unfortunately the link won't open fir me, I get message the page was not found,may have been removed. 

Would you know any other ways, links please?

[Daniel0210]

@RG83 

You could contact Sky and ask for a subject access request. Be aware that these can take 28 days to be actioned. 

These are the current methods for contacting Sky…

▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile. Alternatively using this link MAY provide a ‘Need More Help’ option which will provide a 0333 number for UK customers. Change the flag in the bottom corner if you’re a ROI customer for a ROI number.

https://www.sky.com/help 

Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is not likely to work.

▪️online help via this link
https://www.sky.com/help

▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

[Mark39]

@RG83 still works for me. Try clearing your browser cache (cookies etc) after closing all Sky websites, or try using your browser's privacy/incognito mode.or try using the 'this form' link in the article here: https://www.sky.com/help/articles/privacy-hub-rights