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Discussion topic: Broadband say I have to pay bill when it’s been paid

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This message was authored by: Wolfsfone

Message posted on ‎06 Nov 2025 10:41 AM

Broadband say I have to pay bill when it’s been paid

Sky mobile app states that I have to pay my broadband bill, yet I paid the bill on the 10/10/25.

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Avatar for MightyQuinn
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This message was authored by: MightyQuinn

Message posted on ‎06 Nov 2025 10:50 AM

Re: Broadband say I have to pay bill when it’s been paid

Posted by a Superuser, not a Sky employee. Find out more

Hi @Wolfsfone   You will need to discuss this with Sky (150).

Welcome to the Sky Community Forum

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Message posted on ‎06 Nov 2025 11:17 AM

Re: Broadband say I have to pay bill when it’s been paid

Posted by a Superuser, not a Sky employee. Find out more

@Wolfsfone  If a bill was paid on the 10/10/25 then this months will be due for the 10/11/25.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Wolfsfone

Message posted on ‎06 Nov 2025 04:02 PM

Re: Broadband say I have to pay bill when it’s been paid

Bill is due on the 24/10/25 but paid it early 

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Message posted on ‎06 Nov 2025 04:13 PM

Re: Broadband say I have to pay bill when it’s been paid

Posted by a Superuser, not a Sky employee. Find out more

Paying it early is pointless as not only can it causedissues like this all you might be doing is to not pay the bill but to actually add a credit to your account so do you see a credit on it ?

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