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Discussion topic: Broadband penalty charge after contract ends

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This message was authored by: watsthewonderdog

Broadband penalty charge after contract ends

How much does Sky charge?

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This message was authored by: Daniel0210

Re: Broadband penalty charge after contract ends

Posted by a Superuser, not a Sky employee. Find out more

@watsthewonderdog 

Not sure what you mean. Your contract doesn't end until you cancel it. When your discounts end you either cancel by contacting Sky or negotiate a new discount. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: watsthewonderdog

Re: Broadband penalty charge after contract ends

Thanks, when the  discount contract ends, T&C says 31 day notice required, so, if cancelling without notice presumably there is a charge.

This message was authored by: Daniel0210

Re: Broadband penalty charge after contract ends

Posted by a Superuser, not a Sky employee. Find out more

@watsthewonderdog 

The notice period for cancelling broadband is 14 days (31 days is for TV). If you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

See this link re charges 

https://www.sky.com/help/articles/charges-for-ending-your-sky-contract-early


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: watsthewonderdog

Re: Broadband penalty charge after contract ends

Sky gives examples for cancelling within the minimum period, but other than saying 31 days notice on the rolling contract says nothing about charges.
It does seem to imply there is no 'notice' needed if transferring to another provider, but not specific.

This message was authored by: PandJ2020

Re: Broadband penalty charge after contract ends

Posted by a Superuser, not a Sky employee. Find out more

@watsthewonderdog wrote:

Sky gives examples for cancelling within the minimum period, but other than saying 31 days notice on the rolling contract says nothing about charges.
It does seem to imply there is no 'notice' needed if transferring to another provider, but not specific.


Sky's billing is daily pro-rata.  So you would pay up to the last day of service.

 

(If the last day of service is prior to any minimum term then early termination charges apply)

I am just another Sky customer and my views are my own even if you don't like the answers
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