Broadband equipment

[Joe1958]

I have been asked to return broadband equipment i did not want. 
i received a text today asking me to return it to avoid charges.
i returned it via royal mail but sky  do not appear to have received it. 

Any advice ?

[Daniel0210]

@Joe1958 
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.