I have started a new contract in August 2024 for broadband at £15 a month fixed for 24 months. However my first and subsequent payments taken have been taken at £41. I have made 4 phone calls to get the matter sorted and still no response apart from being told it was a system error. Apparently a manager has to sort it, but they cannot find the deal. How can I get this resolved, grateful for any advice.
It's worth pointing out that Sky subscriptions are rarely 'fixed' and you'll be subject to two annual price reviews (normally increases) which are normally in April.
If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links https://www.sky.com/help/articles/understanding-my-bills and https://www.sky.com/manage/bill/future
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
