I am a previous customer of Sky so they had all my details including my Direct Debit details when I returned to them. They even took my first Sky stream payment from that account. Then I received an email from Sky saying:
“We have been advised that we can no longer use the payment details you previously provided to us.
Please provide us with new Direct Debit or Credit Card details, or your Sky services will be restricted.
Failure to make payment at the earliest opportunity, may also result in a late payment fee of £10.00 being applied to your account prior to restriction of service.”
I've tried setting up a new direct debit (even though it’s the same bank details) through my Sky app several times yesterday and today, but I keep getting the message "Sorry, something has gone wrong. Please try again later." It was so quick and easy but didn’t work. I thought it could be because I was using the same bank account so I tried my debit card, but I still got the same response. I paid my broadband bill yesterday with my debit card. I don't want to wait a long time on the phone for customer service to answer when it should be so simple to do online.
