Broadband billed incorrectly

[SlamJam]

My full fibre 100 contract ended on the 20th November, which would have ended the deal that I had so I rang on the 19th November to switch to the social tariff (fibre 75) which was confirmed via phone and also received email to say changes had been made to may account. However DD attempts for payment for the full price of full fibre 100 keep being made (£47 compared to £25) and my MySky app still says I'm on the old contract and not on the social tariff. How can get this rectified as the whole process of phoning was a nightmare; was transferred to 4 different people and calls cut, previous call 2 weeks prior to try to arrange it, the call handler was also really unhelpful without actioning anything and just said someone will ring back before hanging up...surprise nobody rang back).

[PandJ2020]

You'll have to call I'm afraid.  No one here can sort it.

[caesarome]

@SlamJam 

Sky bills are created 14 days earlier so if you spoke to Sky on 19th November and your bill is due to be paid in the next few days then it is to late for the chances to be included on this bill but you should see them on the next bill but back dated to the 19th so any overpayment on this should be credited back on the next one so have you looked at your future bills to see what they show ?